Job Description

Job Description

As a Virtual Support Agent at 111 Sign you will be responsible for being the first point of contact for our customers ensuring a smooth and seamless experience from order placement to delivery. Your role will involve responding to customer inquiries providing product information managing orders coordinating with production resolving complaints and maintaining accurate customer records.

Key Responsibilities:

• Respond to customer inquiries via email live chat phone and social media promptly and professionally
• Provide detailed product information and pricing to customers
• Prepare and send quotes follow up on pending estimates and enter/manage orders in the system
• Check uploaded artwork for print readiness and communicate any issues to the design team
• Update customers on order status and coordinate with production for timely delivery
• Handle changes reorders and any delivery or pickup arrangements
• Resolve customer complaints calmly escalating complex issues when necessary
• Maintain accurate customer records and notes in the CRM system
• Share customer feedback with the team to improve processes and FAQs

Qualifications:

Required:

• Minimum of 1 year of customer service or support experience preferably in print signage or e-commerce
• Excellent written and verbal communication skills in English
• Attention to detail especially with specifications measurements and file requirements
• Proficiency with CRM ticketing and email tools
• Reliable internet connection and a quiet home workspace
• Ability to work independently and manage time effectively in a remote setting

Desired Experience:

Experience in the printing industry or e-commerce customer support is preferred

Salary & Benefits: Competitive salary based on experience remote work opportunity training and development programs health benefits package supportive team environment

Required Skills:

Verbal Communication

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